Orders & Shipping
INFORMATION ON ITEMS
For each item, we provide pictures and description containing all the relevant details.
In order to have further details on the item and its wearability, customers can write an email to firstname.lastname@example.org
MARTINA CASTELLANI reserves the right to refuse an order in the case in which Banca Sella does not obtain the approval from customer’s bank. Once an order made of available items has been placed, the order and any other information provided cannot be changed. Orders placed separately will be dispatched separately.
MARTINA CASTELLANI reserves the right to delay any shipment in case MARTINA CASTELLANI cannot properly process orders due to any reasonable causes that are irrelevant to MARTINA CASTELLANI’s control. Please note that during seasonal sales and promotional sales, delays can occur in the orders’ processing.
MARTINA CASTELLANI reserves the right to refuse to process orders and/or service in any moment.
By logging in to the personal area, into the Orders’ section, and by clicking on each order, it is possible to read the given tracking number.
MARTINA CASTELLANI suggests customers to visit DHL website in order to monitor the status of the order.
Customers who receive a PROMO CODE through newsletter, through social network or on authorized websites, can insert the PROMO CODE in the personal area “Account Profile” or at the checkout page.
Each PROMO CODE has a specific duration that cannot be extended.
Shipment & Delivery
MARTINA CASTELLANI delivers parcels all over the world via DHL Express. According to the current international regulations of commerce, there will be an official invoice inside the parcel, along with the merchandise. The invoice will carry the total amount of the purchased merchandise in the same currency of the original order. Also the invoice will show the amount of each item purchased.
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next 3 working day of the order’s placement.
The amount of the transactions made by credit cards will be settled only when processing the order.
If the payment method chosen is bank transfer, the order will be tendered to the carrier only after the payment is confirmed and validated on our bank account.
Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.
MARTINA CASTELLANI processes orders in Italy, Milan from Monday through Friday. MARTINA CASTELLANI processes orders no later than the 3rd day after the order’s placement, or the next 3rd available working day. Orders placed from Friday to Sunday will be processed the 3rd day starting from the following Monday.
MARTINA CASTELLANI ships all over the world via DHL Express. MARTINA CASTELLANI cannot be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to MARTINA CASTELLANI’s control.
Delivery for shipments addressed to Italy takes 1-2 working days.
Delivery for shipments addressed to European Union takes 2-3 working days.
Delivery for shipments addressed to the rest of the world takes 4-5 working days.
Shipping costs for each specific geographic area are listed below.
Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
This amount will be deducted from the total amount of the order to be refunded.
Shipping costs: €20
Shipping costs: €20.
Countries included: member countries of the EU Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
Shipping costs: £20.
Prices shown on the website for Japan are duty and tax fees included. The parcel will be delivered with no further costs.
Shipping costs: €20.
Prices shown on the website for Switzerland are duty and tax fees included. The parcel will be delivered with no further costs.
Shipping costs: €20.
Prices shown on the website for Hong Kong are duty and tax fees included. The parcel will be delivered with no further costs.
Shipping costs: 190HKD.
Shipping costs: ₩27.000.
Shipping costs: ¥160.
UNITES STATES OF AMERICA
Prices shown on the website for United States of America are duty and tax fees included. The parcel will be delivered with no further costs.
Shipping costs: $20.
In order to complete the delivery, the customs bureau may ask customers’ personal Social Security Number (SSN).
Shipping costs: 30AUD.
Shipping costs: 2.100RUB.
REST OF THE WORLD
Shipping costs: €20.
Please note that customers are to take care of any duty and tax fees. Customers will correspond this amount to the carrier, according to the process recommended by the carrier itself.
When the order will be tendered to the courrier, customers receive an email from DHL providing the tracking number (AWB) related to the order.
To monitor the status of your order, customers may visit DHL official website http://www.dhl.com/en.html and insert the given AWB number in the specific area “Track Your Shipment”.
MARTINA CASTELLANI insures each shipment from theft and accidental damages at no extra costs for customers.
Once the parcel reaches the final destination, merchandise is no longer covered by such insurance.
At delivery time, customer are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.
MARTINA CASTELLANI carefully seals parcels with an antitheft-tape
In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body.
If the parcel appears damaged, or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers is kindly invited to open a claim with the local DHL office and promptly contact MARTINA CASTELLANI carefully seals parcels with an antitheft-tape
at the e-mail address email@example.com .
If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently MARTINA CASTELLANI carefully seals parcels with an antitheft-tape will not accept any related claim.
By placing an order, customers establish a commercial relationship with MARTINA CASTELLANI carefully seals parcels with an antitheft-tape and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender MARTINA CASTELLANI carefully seals parcels with an antitheft-tape
in Italy at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.